F.A.Q
Q: Are you a factory or trading company?A: We are a both manufacturing factory and trading company, we specialize in OEM&ODM
Q: What’s your advantage?
A:
• We have experienced consultant team who can offer customized solutions for different customers.
• We have professional sourcing agent,who will notice the market and amazon hot selling products to ensure promotional gifts we recommended will be popular among your local market.
• We have our own quality control team, which can ensure each batch of your products will be in good quality and well packed.
•We have ROSH certificate for our promotional drawstring bags; promotional baseball caps; custom keychains; promotional pens;promotional stress balls.
Q：Can I mix up a variety of products in one order?
A ：Yes, you can give us the list of products you want, we will sort them into an order and send the goods to you together.
A: Please send us the products you are interested in via email. The more information we receive, the better the prices we can offer. Your quantity, your country, your product level, product application, shipping method, payment terms, or any other requirements will help provide you with the correct quotation.
Q: When can I get a quote?
A: We usually provide you with a quotation within 6 hours after receiving your inquiry. If you urgently need a quotation, please call us or let us know via email so that we can prioritize your inquiry.
Q: What is the mode of transportation?
A: Through door-to-door express delivery (such as DHL Fedex、UPS、TNT、EMS）、 Air and sea freight.
Q: How do you ensure quality?
A: Firstly, we have inspected both the materials and the complete product. Secondly, we offer a 1-year warranty for all products. If you have any questions, please provide photos or videos, and we will provide free parts for any quality issues. We provide lifelong after-sales service to our customers.
Q： How to place an order?
A： Please send your order via email and we will confirm the PI with you. We would like to know the following information: delivery information: company name, address details, phone number, destination, transportation method; Product information: Product number, size, quantity, color, etc.
Q： Do you provide samples?
A： Yes, we can provide samples for testing before you place a bulk order.
Q: What is your payment deadline?
A: We accept the following payment methods: T/T, PAYPAL, Western Union. Pay 30% T/T deposit and 70% T/T balance before container loading.
Q： How is the after-sales service?
A： We provide a one-year quality warranty after shipment. We also provide long-term free technical consulting services and technical advisory services.
Q: Do you accept small orders?
A: Yes, we accept small or trial orders to test market demand.
Q: Can I create custom logos and packaging or own brand?
A: Yes, if you need a logo or customized packaging, please contact us for specific details.
Q: Regarding delivery time
A: The production and delivery time is approximately 1-3 working days. Delivery will take approximately 7-10 working days after departure. To be honest, it mainly depends on the local delivery speed.
Q: Regarding OEM/ODM
A: We accept OEM orders, just send us your packaging design. As a manufacturer, we will provide you with OEM/ODM support.
We can make each product and its packaging according to your special requirements.