F.A.Q
Q1. Are you factory?A1. Yes, we are factory, welcome to visit us in Shenzhen City, Guangdong province.
Q2, How can I get a good quotation?
A2. Please email your interesting product, more info we get, better price we provide. Your quantity, your country, your product level, product application, shipping way, payment terms or any other requirement will help a lot to give you correct quotation.
Q3: When can I get the quotation?
A3: We usually quote you within 6 hours in getting your inquiry. If you are very urgent to get the quotation, please call us or tell us in your email, so that we could focus your inquiry priority.
Q4. How about the shipping way?
A4. By door-door express(like DHL, Fedex, UPS, TNT, EMS), by air and by sea.
Q5, How could you promise the quality?
A5. First, we have inspections both for material and complete product. Second, we have 1year warranty for all our product, if you have any problem, please help to provide photos or video, we will provide free parts for any quality problem. We provide life-long after-sale service for our client.
Q6. How to Place an order?
A6. Please kindly send us your order by email, we will confirm the PI with you .We wish to know the below: Delivery information: company name, address details, phone number, destination, transportation way; Product information: item number,size,quantity,color,etc.
Q7. Do you provide samples?
A7. Yes, we can provide samples for testing before you place bulk order.
Q8: What's your payment term?
A8: We accept the following payment methods: T/T, PAYPAL, Western Union. 30% T/T deposit + 70% T/T balance payment before loading the container.
Q9. What about the after-sale service?
A9. We provide one year quality warranty after dispatch. We also provide long time free technical advisory services and technical consulting services.
Q10: Do you accept small orders?
A10: Yes, we accept small orders or trial orders to test market demand.
Q11: Can I make my customize logo and packaging or private label?
A11: Yes, please contact us for specific details if you need a logo or custom packaging.
Q12: About Delivery Time
A12: Production leadtime around 1-3working days.Delivery around 7-10working days after setting off. To be honest, it mainly depends on local dispatch speed.
Q13: About OEM/ODM
A13: We accept OEM order, just send us your packaging's design. As a manufacture, we will support you OEM/ODM.
We can make every product and it's packaging as your special requests.